If you purchase our new boxes and are not satisfied, you can return them within
(10) days from your delivery arrival date for a refund.
No partial returns are offered and all returns are subject to a 15% restocking charge.
You have to arrange for, and pay for return shipping. Your credit card will be
credited once the packages are received by our warehouse.
If you have a return you must fill out the
RETURN FORM HERE.
If your order does not arrive within (3) business days of your expected delivery date,
you may return or refuse your order for a full refund, including delivery and return shipping.
Your credit card will be credited once the packages are received by our warehouse.
Please check our shipping page for current expected delivery time.
Please note that the first shipping day is considered the first
business day after your order placement,
provided your order was placed before 4pm EST.
If your delivery does arrive after the expected delivery date,
and you decide to keep your order, no credits or discounts of any kind can be offered.
If your order is considered "lost"
or delivered to the wrong location without correction,
your credit card will be credited the full order amount,
including all shipping charges
once our shipping company has completed their package tracking process.
If you refuse delivery of an order arriving within the delivery grace period your
account will be credited once the packages are returned to our warehouse
less applicable delivery charges to and from your destination.
Please note that our shipper charges $11 / package for refusal.
Such fees will be deducted from your credit.