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Wednesday, June 29, 2005

13 Rights and Responsibilities b/w You & the Mover

  1. Movers must give written estimates.
  2. Movers may give binding estimates.
  3. Non-binding estimates are not always accurate; actual charges may exceed the estimate.
  4. If your mover provides you (or someone representing you) with any partially complete document for your signature, you should verify the document is as complete as possible before signing it. Make sure the document contains all relevant shipping information, except the actual shipment weight and any other information necessary to determine the final charges for all services performed.
  5. You may request from your mover the availability of guaranteed pickup and delivery dates.
  6. Be sure you understand the mover's responsibility for loss or damage, and request an explanation of the difference between valuation and actual insurance.
  7. You have the right to be present each time your shipment is weighed.
  8. You may request a reweigh of your shipment.
  9. If you agree to move under a non-binding estimate, you should confirm with your mover - in writing - the method of payment at delivery as cash, certified check, cashier's check, money order, or credit card.
  10. Movers must offer a dispute settlement program as an alternative means of settling loss or damage claims. ASK YOUR MOVER FOR DETAILS.
  11. You should ask the person you speak to whether he or she works for the actual mover or a household goods broker. A household goods broker only arranges for the transportation. A household goods broker must not represent itself as a mover. A household goods broker does not own trucks of its own. The broker is required to find an authorized mover to provide the transportation. You should know that a household goods broker generally has no authority to provide you an estimate on behalf of a specific mover. If a household goods broker provides you an estimate, it may not be binding on the actual mover and you may have to pay the actual charges the mover incurs. A household goods broker is not responsible for loss or damage.
  12. You may request complaint information about movers from the Federal Motor Carrier Safety Administration under the Freedom of Information Act. You may be assessed a fee to obtain this information. See 49 CFR Part 7 for the schedule of fees.
  13. You should seek estimates from at least three different movers. You should not disclose any information to the different movers about their competitors, as it may affect the accuracy of their estimates.

1 Comments:

Anonymous Lew said...

I can help you all with 3 moving companies to stay away from. I have relocated from NYC to Washington DC to Denver and back to NYC over the last 20 years. Here are the thieves and charlatans:
Starving Sergeants, based in Colorado Springs: the worst thieves I've ever done business with. We kept our stuff in storage with them for two months, and were told to put a lock on the back of the container, which we would remove with our own key on the day we moved into at our new home. When the truck arrived at our new home, the lock had been removed. Besides the thefts, significant damage was done to our furniture and other goods. Their response: it wasn't on purpose, we'll give you 60 cents a pound for your dressers, take it or leave it.

Atlas: treat women like the morons they (the movers) are, beware. Significant breakage and rudeness. And, of course, showing up almost a day late. We had to threaten government agency contact, because after charging us for an insurance policy, they told us none of the breakage they caused was covered. When my wife called them and told them they hadn't shown up all day on the move date, they called her a liar, quote-unquote. The manager was a bigger moron than the moving men. I have told a lot of people about them. Word of mouth is a powerful tool; if you like getting ripped off this is the moving company for you.

Arpin: Over $2000 worth of damage. Got so desperate, called the CEO. No answer. Beyond the above damage, they broke my big-screen TV, then claimed it wasn't their fault. The TV died a day after they delivered it. That cost me an additional $600.00. What they lost in opportunities for employees I've relocated cost them hundreds of times what they ripped me off for.

Sunday, July 1, 2007 6:57:00 PM EDT  

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